Support

Contact

Email support@tachiapp.com for help, bug reports, or feature requests. Please include what you were using (iOS app or web, and your iOS or browser version), the Tachi version (Settings → About), and a short description of what you saw and what you expected.

You can also send feedback from inside the app: Settings → Send feedback.

Subscriptions (iOS app)

The web app is free. Subscriptions exist only in the iOS app and are billed by Apple.

Manage or cancel your subscription

Open the Settings app on your iPhone → tap your name → Subscriptions, then choose Tachi.

Restore a purchase

If your subscription doesn't appear after a reinstall or on a new device, open Tachi and tap Restore purchaseson the paywall. Make sure you're signed in with the same Apple ID that purchased the subscription.

Refunds

Refunds are handled by Apple. Visit reportaproblem.apple.com and follow the steps. We can't issue refunds directly, but if Apple needs anything from us, just email us.

FAQ

Do I need an account?

No. Tachi works without an account. Your settings and progress live on your device.

Does Tachi work offline?

The iOS app works fully offline. The web app needs a connection to load, but your texts are processed in your browser and never uploaded.

Which files can I import?

Plain text, PDF and EPUB. Scanned PDFs that contain only images have no text to extract and can't be imported.

Is my progress synced between the iOS app and the web?

No. Tachi has no accounts or servers holding your data, so each device and browser keeps its own library and progress.

How do I move my progress to a new iPhone?

Sign in to your new iPhone with the same Apple ID and restore from your iCloud backup. Your subscription can be re-activated with Restore purchases.

How do I delete my data?

Everything is stored on your device. On iOS, uninstalling Tachi removes it. On the web, use Settings → Reset all dataor clear the site's data in your browser.

Privacy & Terms

See our Privacy Policy and Terms of Use.